| Service-level standards |
| service type |
maximum supplier turnaround time |
recommended prices |
default delivery modes |
| Express |
2 hours: The item or a negative response is sent within two hours of receiving the request. |
$13.20 plus $26.40 levy, plus delivery charges if applicable. |
Copy: Fax or Ariel Loan: Negotiated |
| Rush |
AM/PM: For a request received in the morning, item or a negative response sent same day. For a request received in the afternoon, item or a negative response sent the morning of the next working day. |
$13.20 plus $13.20 levy, plus delivery charges if applicable. |
Copy: Fax or Ariel Loan: Express Post or equivalent |
| Priority |
48 hours: measured in elapsed time. Request received 11:00am Monday, item or a negative response sent by 11:00am Wednesday. Request received 3:00pm Friday, item or a negative response sent by 3:00pm Tuesday. |
$13.20 plus $6.60 levy, plus delivery charges if applicable. |
Copy: Fax or Ariel Loan: Express Post or equivalent |
| Core |
5 working days: Working days are measured in whole days. Request received on Monday, item or a negative response sent by close of business Friday or, if the item is to be sent by mail, dispatched in time for last collection on Friday. |
$13.20, plus delivery charges if applicable. |
Any method not attracting an additional charge. |
| Default |
None specified: The default applies when the supplier cannot meet the core service turnaround time. A requesting library cannot ask for a Default Service. A supplying library must seek approval from the requesting library to deliver a Default Service. A supplying library may advertise that it only provides a Default Service if it generally is unable to meet the core service turnaround. |
$9.90, plus delivery charges if applicable |
Any method not attracting an additional charge. |