Welcome to the Upper Hunter Regional Libraries
 LIBRARY FEES AND CHARGES POLICY
 
OBJECTIVES:
1. To identify and specify what Library Services and facilities shall be subject to a fee or charge, as permitted by the NSW Library Act 1939 and Library Regulation 2000 and with approval from the Regional Library Committee.
2. To indicate when and how such fees and charges shall be determined.
 
POLICY STATEMENT:
1. Overdue charges shall apply to all items borrowed from the Library and not returned within the specified loan period.
2. A fee will be charged for all reservations. Inter-Library loans will incur a different charge. The Inter Library Resource Sharing Code standards charges for Inter-library Loans will be passed on to borrowers. A Copy of these Charges are attached.
3. Lost membership cards, inserts from Cassettes and CDs and other circulation stationery including Item Barcodes shall be subjected to a replacement charge.
4. Lost or damaged books and other Library materials shall be subject to either a replacement or a repair cost. Readers may assume ownership of any item for which the full replacement cost has been paid.
5. Photocopy facilities, book bags and similar facilities shall be subject to a charge.
6. Print outs from CD-ROMS and On-line searches are charged as per schedule.
7. Public Access Word Processing is subject to an hourly charge. Printing and discs are provided as per schedule.
8. E-mail be subject to a charge plus an additional charge levied for printing or if files are downloaded.
9. Laminating and binding will be subject to a charge.
10. Fees and charges shall be reviewed annually.
11. The Chief Executive Officer shall have delegated authority to review and amend charges in exceptional circumstances.
 
INTER-LIBRARY RESOURCE SHARING CODE STANDARD CHARGES
Service-level standards
service type maximum supplier turnaround time recommended prices default delivery modes
Express 2 hours: The item or a negative response is sent within two hours of receiving the request. $13.20 plus $26.40 levy, plus delivery charges if applicable. Copy: Fax or Ariel
Loan: Negotiated
Rush AM/PM: For a request received in the morning, item or a negative response sent same day. For a request received in the afternoon, item or a negative response sent the morning of the next working day. $13.20 plus $13.20 levy, plus delivery charges if applicable. Copy: Fax or Ariel
Loan: Express Post or equivalent
Priority 48 hours: measured in elapsed time. Request received 11:00am Monday, item or a negative response sent by 11:00am Wednesday. Request received 3:00pm Friday, item or a negative response sent by 3:00pm Tuesday. $13.20 plus $6.60 levy, plus delivery charges if applicable. Copy: Fax or Ariel
Loan: Express Post or equivalent
Core 5 working days: Working days are measured in whole days. Request received on Monday, item or a negative response sent by close of business Friday or, if the item is to be sent by mail, dispatched in time for last collection on Friday. $13.20, plus delivery charges if applicable. Any method not attracting an additional charge.
Default None specified: The default applies when the supplier cannot meet the core service turnaround time. A requesting library cannot ask for a Default Service. A supplying library must seek approval from the requesting library to deliver a Default Service. A supplying library may advertise that it only provides a Default Service if it generally is unable to meet the core service turnaround. $9.90, plus delivery charges if applicable Any method not attracting an additional charge.
 
Recommended delivery prices
Recommended prices for copies are for up to 50 pages in the original item in black and white reproduction. An additional charge of $3.30 applies for each additional 50 pages copied. Prices for special copying, for example, fragile material or colour copies, may need to be negotiated.
Fax, local no charge
Ariel or e-mail attachment no charge
Mail no charge
Express post or equivalent for copies $6.60
Express post or equivalent for loans upto 3kg $9.90
Express post or equivalent for loans over 3kg negotiated